Terms of Service & Privacy Policy
Last Updated: August 21, 2025
Terms of Service
In order to use CSM Experiences’ (dba Local Marketing Planet) (“CSM Experience”, "VisitorVault," "Company," "we," "us," and "our") VisitorVault website (the "Website") or make use of the services provided by VisitorVault (the "Service" or "Services"), you (hereinafter referred to as "You," "Your," and "Yours") must first read this agreement (the "Agreement") and accept it. You may not use the VisitorVault Website or Services if You do not accept this Agreement and the terms therein. You accept the terms of the Agreement by clicking to accept, by agreeing to the terms of the Agreement in the user interface for any VisitorVault Service. BY USING THE SERVICES OR THE WEBSITE, YOU HAVE AGREED TO THE TERMS AND CONDITIONS OF THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE PLEASE DO NOT USE THE WEBSITE OR SERVICES.
As set forth above, by logging into your VisitorVault account, You represent and warrant that You have read and agree to the terms and conditions of this Agreement. These terms and conditions will remain in effect throughout Your use of the Services. These terms and conditions are legally binding should You choose to access the Service. You may not use the Website or Services if You are not of legal age to form a binding contract with us.
If You are accepting on behalf of Your employer or another entity, You represent and warrant that: (i) You have full legal authority to bind your employer, or the applicable entity, to these terms of service; (ii) You have read and understand this Agreement; and (iii) You agree, on behalf of the party that You represent, to this Agreement. If You don't have the legal authority to bind Your employer or the applicable entity, please do not put a check mark next to I AGREE and click on SUBMIT or use the Services. We reserve the right to change these Terms of Service from time to time without notice by posting them to the Website. When we do, we will also revise the "last update" date of these Terms of Service. Your continued use of the Service after such posting will constitute acceptance by You of such amendments.
1. Grant of Rights to Use Services
1.1 Subject to Your acceptance of and compliance with this Agreement and with the payment requirements for the Services, VisitorVault hereby grants You a limited, non-exclusive, non-transferable, non-sublicensable, revocable right and license to access and use the Services, solely in accordance with the terms and conditions of this Agreement. Unless explicitly stated otherwise, any new features provided by VisitorVault that augment or enhance the current Services shall also constitute "Services" and shall be subject to these terms and conditions. You may not, nor allow any third-party access to the Services or copy, distribute, sell, disclose, lend, transfer, convey, modify, decompile, disassemble or reverse engineer the Services for any purpose whatsoever. You may not allow any unauthorized third party to access the Services for any purpose whatsoever. All rights not expressly granted under this Agreement are retained by VisitorVault.
1.2 You may not, and may not attempt to, reverse engineer, disassemble, or decompile the VisitorVault's Properties or the Services or apply any other process or procedure to derive the source code of any software included in the VisitorVault's Properties.
1.3 When utilizing the Services, You are aware that by placing the VisitorVault pixel on your website, You will be collecting user and consumer information on anonymous visitors to Your website. This data collection must be disclosed in Your Privacy Policy. The following language is recommended for insertion in Your privacy notice, but may be altered at Your discretion:
"We may use VisitorVault Services to obtain personal and non-personal information about You. This collection is triggered when you access our Website through a pixel placed on our Website. The Service may collect the following information when you interact with the page(s) on our Website where the pixel is present: (i) information about your web browser; (ii) your IP address, (iii) web pages visited; and (iv) cookies stored in your browser. We may use the data collected by VisitorVault to obtain personal information about You and use this data for marketing to You. For more information about VisitorVault’s data use and collection policies and practices and your opt out rights, please review the VisitorVault Privacy Policy located at https://www.localmarketingplanet.com/vv-privacy-policy
Your failure to comply with the above privacy notice obligations will be deemed a material breach of this Agreement.
2. Term, Termination and Suspension
2.1 The term ("Term") of this Agreement will commence once You accept this Agreement. The Agreement will remain in effect until terminated by You or VisitorVault in accordance with this Section 2.
2.2 You may terminate this Agreement for any reason or no reason at all, at Your convenience, by closing Your account for any Service for which we provide an account closing mechanism.
2.3 We may suspend Your right and license to use any or all Services or terminate this Agreement in its entirety (and, accordingly, cease providing all Services to You), for any reason or for no reason with no notice.
2.4 Effect of Suspension or Termination.
2.4.1 Upon our suspension of Your use of any Services, in whole or in part, for any reason: (i) fees will continue to accrue for any Services that are still in use by You, notwithstanding the suspension; (ii) You will remain liable for all fees, charges and any other obligations You have incurred through the date of suspension with respect to the Services; and (iii) all of Your rights with respect to the Services shall be terminated during the period of the suspension.
2.4.2 Upon termination of this Agreement for any reason: (i) You will remain liable for all fees, charges and any other obligations You have incurred through the date of termination with respect to the Services; and (ii) all of Your rights under this Agreement shall immediately terminate.
2.5 In the event this Agreement expires or is canceled or terminated for any reason, Sections 1.3, 2.4, 6, 7, 8, 9 and 10 and any applicable definitions will survive any such expiration, cancellation or termination.
3. Downtime and Service Suspensions; Security
3.1 In addition to our rights to terminate or suspend Services to You as described in Section 2 above, You acknowledge that: (i) Your access to and use of the Services may be suspended for the duration of any unanticipated or unscheduled downtime or unavailability of any portion or all of the Services for any reason, including as a result of power outages, system failures or other interruptions; and (ii) we shall also be entitled, without any liability to You, to suspend access to any portion of, or all of, the Services at any time, on a Service-wide basis: (a) for scheduled downtime to permit us to conduct maintenance or make modifications to any Service; (b) in the event of a denial of service attack or other attack on the Service or other event that we determine, in our sole discretion, may create a risk to the applicable Service, to You or to any of our other customers if the Service were not suspended; or (c) in the event that we determine that any Service is prohibited by applicable law or we otherwise determine that it is necessary or prudent to do so for legal or regulatory reasons (collectively, "Service Suspensions"). Without limitation to Section 6, we shall have no liability whatsoever for any damage, liabilities, losses (including any loss of data or profits) or any other consequences that You may incur as a result of any Service Suspension. To the extent we are able, we will endeavor to provide You notice of any Service Suspension in accordance with the notice provisions set forth in Section 9 below.
3.2 We respect Your right to ownership of content and data created or stored by You or on Your behalf by the Service (collectively, "Data"). You own the content and data created, stored or collected by You or on Your behalf by the Service. Unless specifically permitted by You, Your use of the Service does not grant VisitorVault the license to use, reproduce, adapt, modify, publish or distribute the Data created by You or stored in Your user account for VisitorVault's commercial, marketing or any similar purpose. While we strive to keep information You provide to us and we collect on your behalf secure, we cannot guarantee that we will be successful at doing so. Therefore, We make no representations or warranties that Your Data will be fully secured at all times and We are not responsible or Liable for loss of the same.
4. Fees
4.1 To the extent the Services or any portion thereof are made available for any fee, You agree to pay all applicable fees as set forth here. We may increase or add new fees for any existing Service or Service feature by giving You 30 days' advance notice in accordance with the notice provisions set forth in Section 9 below. All fees payable by You are exclusive of applicable taxes and duties.
4.2 We may specify the manner in which You will pay any fees, and any such payment shall be subject to our general accounts receivable policies from time to time in effect.
4.3 VisitorVault shall not be responsible for delivering inaccurate data and not required to issue a refund or credit for invalid or inaccurate data delivered.
4.4 Should You have any dispute as to fees associated with Your account, please contact us at info@LocalMarketingPlanet.com within 30 days of the date of the activity that generated such dispute, and we will attempt to resolve the matter. Any and all refunds issued to resolve such a dispute shall be issued as credits to Your account, but in no event shall there be any cash refunds. Disputes older than 30 days shall not be entitled to any refunds or credits.
5. Intellectual Property
5.1 Other than the limited use and access rights and licenses expressly set forth in this Agreement, we reserve all right, title and interest (including all intellectual property and proprietary rights) in and to: (i) the Services; (ii) the VisitorVault Properties; (iii) the VisitorVault Marks; (iv) the VisitorVault Services; and (v) any other technology and software that we provide or use to provide the Services and the VisitorVault Properties. You do not, by virtue of this Agreement or otherwise, acquire any ownership interest or rights in the Services, the VisitorVault Properties, the VisitorVault Marks or such other technology and software, except for the limited use and access rights described in this Agreement.
5.2 Other than the rights and interests expressly set forth in this Agreement and excluding any and all works derived from VisitorVault Properties, You reserve all right, title and interest (including all intellectual property and proprietary rights) in and to: (i) content and data You may send to us or use as part of Your use of any Services ("Your Content"); and (ii) Your Applications.
5.3 In the event You elect, in connection with any of the Services, to communicate to us suggestions for improvements to the Services, the VisitorVault Properties or the VisitorVault Marks (collectively, "Feedback"), we shall own all right, title and interest in and to the same, even if You have designated the Feedback as confidential, and we shall be entitled to use the Feedback without restriction. Furthermore, any other content or information You post or provide to VisitorVault via comments, forums, emails and the like (collectively, "Communications") shall be considered the property of VisitorVault. You hereby irrevocably assign all right, title and interest in and to the Feedback and Communications to us and agree to provide us such assistance as we may require to document, perfect, and maintain our rights to the Feedback and Communications.
5.4 During and after the Term of the Agreement, with respect to any of the Services that You elect to use, You will not assert, nor will You authorize, assist or encourage any third party to assert, against us or any of our customers, end users, vendors, business partners (including third party sellers on websites operated by or on behalf of us), sub-licensees or transferees, any patent infringement or other intellectual property infringement claim with respect to such Services.
6. Representations and Warranties; Disclaimers; Limitations of Liability
6.1 You represent and warrant: (i) that You are solely responsible for the development, operation, and maintenance of Your Application and for Your Content, including without limitation, the accuracy, appropriateness and completeness of Your Data, privacy notice, and all product-related materials and descriptions; (ii) that You have the necessary rights and licenses, consents, permissions, waivers and releases to use and display Your Application and Your Content; (iii) that neither Your Application nor Your Content (a) violates, misappropriates or infringes any rights of us or any third party, (b) constitutes defamation, invasion of privacy or publicity, or otherwise violates any rights of any third party, or (c) is designed for use in any illegal activity or promotes illegal activities, including, without limitation, in a manner that might be libelous or defamatory or otherwise malicious, illegal or harmful to any person or entity, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation or age; (iv) that neither Your Application nor Your Content contains any harmful components; and (v) to the extent to which You use any of the VisitorVault Marks, that You will conduct Your business in a professional manner and in a way that reflects favorably on the goodwill and reputation of VisitorVault. You also represent and warrant that You are responsible for any charges incurred by virtue of Your use of the Application, no matter whether the Application acted in error.
6.2 You represent and warrant that: (i) the information You provide in connection with Your registration for the Services is accurate and complete; (ii) You are duly authorized to do business in the jurisdiction where You operate; and (iii) You are an authorized representative of Your entity duly authorized to access the Services and to legally bind You to this Agreement and all transactions conducted under Your account.
6.3 VisitorVault PROPERTIES, THE VisitorVault MARKS, THE SERVICES AND ALL TECHNOLOGY, SOFTWARE, FUNCTIONS, CONTENT, IMAGES, MATERIALS AND OTHER DATA OR INFORMATION PROVIDED BY US OR OUR LICENSORS IN CONNECTION THEREWITH (COLLECTIVELY THE "SERVICE OFFERINGS") ARE PROVIDED "AS IS." WE AND OUR LICENSORS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE WITH RESPECT TO THE VisitorVault PROPERTIES, THE VisitorVault MARKS, THE SERVICES OR PROMOTIONAL CREDITS. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, WE AND OUR LICENSORS DISCLAIM ALL WARRANTIES, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE. WE AND OUR LICENSORS DO NOT WARRANT THAT THE SERVICES OR WEBSITE WILL FUNCTION AS DESCRIBED, WILL BE UNINTERRUPTED OR ERROR FREE, FREE OF HARMFUL COMPONENTS OR THAT THE DATA YOU STORE WITHIN THE SERVICES WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED. WE AND OUR LICENSORS SHALL NOT BE RESPONSIBLE FOR ANY SERVICE OR WEBSITE INTERRUPTIONS, INCLUDING, WITHOUT LIMITATION, POWER OUTAGES, SYSTEM FAILURES OR OTHER INTERRUPTIONS. NO ADVICE OR INFORMATION OBTAINED BY YOU FROM US OR FROM ANY THIRD PARTY OR THROUGH THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.
6.4 NEITHER WE NOR ANY OF OUR LICENSORS SHALL BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) IN CONNECTION WITH THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, ANY SUCH DAMAGES RESULTING FROM: (i) THE USE OR THE INABILITY TO USE VisitorVault PROPERTIES, THE VisitorVault MARKS, THE SERVICES OR PROMOTIONAL CREDITS; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES; OR (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT. IN ANY CASE, OUR AGGREGATE LIABILITY UNDER THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU TO US HEREUNDER FOR THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS.
7. Indemnification
7.1 You agree to indemnify and hold harmless VisitorVault, its officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses (including attorney's fees and costs) arising out of or relating to any claims that you have used the Services in violation of another party's rights, in violation of any law including consumer privacy laws, in violations of any provisions of the Terms, or any other claim related to your use of the Services, except where such use is authorized by VisitorVault.
8. Dispute Resolution and Binding Arbitration, Prohibition of Class Action Participation
8.1 Notwithstanding anything to the contrary, we may seek injunctive or other relief in any state, federal or national court of competent jurisdiction for any actual or alleged infringement of VisitorVault's or any third party's intellectual property rights and/or proprietary rights. You further acknowledge that our rights in the VisitorVault Services, VisitorVault Properties and the VisitorVault Marks are of a special, unique, extraordinary character, giving them peculiar value, the loss of which cannot be readily estimated and may not be adequately compensated for in monetary damages.
8.2 By using the Services, You agree that the laws of the State of Illinois, without regard to principles of conflicts of laws, will govern this Agreement and any dispute of any sort that might arise between You and us.
8.3 Arbitration. YOU AND VisitorVault BOTH AGREE TO RESOLVE DISPUTES ONLY BY ARBITRATION. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND THE PROCEDURES MAY BE DIFFERENT, BUT AN ARBITRATOR CAN AWARD YOU THE SAME DAMAGES AND RELIEF, AND MUST HONOR THE SAME TERMS IN THIS AGREEMENT, AS A COURT WOULD. IF THE LAW ALLOWS FOR AN AWARD OF ATTORNEY'S FEES, AN ARBITRATOR CAN AWARD THEM TOO. YOU AND VisitorVault ALSO BOTH AGREE THAT:
8.3.1 THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT. ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF THIS AGREEMENT OR FROM ANY SERVICES YOU RECEIVE FROM US WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION ("AAA"). YOU CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE OR LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF AGAINST US FOR YOU.
8.3.2 UNLESS YOU AND VisitorVault AGREE OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN ST. CHARLES, ILLINOIS. YOU CAN GET PROCEDURES, RULES AND FEE INFORMATION FROM THE AAA (WWW.ADR.ORG) OR FROM US.
8.3.3 THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA PROCEDURES OR RULES WOULD. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY'S INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT.
8.3.4 IF EITHER YOU OR VisitorVault INTENDS TO SEEK ARBITRATION UNDER THIS AGREEMENT, THE PARTY SEEKING ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE IN WRITING AT LEAST 30 DAYS IN ADVANCE OF INITIATING THE ARBITRATION. NOTICE TO VisitorVault SHOULD BE SENT AS REQUIRED BY THIS AGREEMENT. THE NOTICE MUST DESCRIBE THE NATURE OF THE CLAIM AND THE RELIEF BEING SOUGHT. IF YOU AND VisitorVault ARE UNABLE TO RESOLVE OUR DISPUTE WITHIN THIRTY (30) DAYS, EITHER PARTY MAY THEN PROCEED TO FILE A CLAIM FOR ARBITRATION.
8.3.5 AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT CAN'T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF.
8.3.6 IF FOR SOME REASON THE PROHIBITION ON CLASS ARBITRATIONS SET FORTH IN SUBSECTION 8.3.3 CANNOT BE ENFORCED, THEN THE AGREEMENT TO ARBITRATE WILL NOT APPLY.
8.3.7 IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND VisitorVault AGREE THAT THERE WILL NOT BE A JURY TRIAL. YOU AND VisitorVault UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT. YOU AND VisitorVault ALSO AGREE THAT ANY DISPUTE HEREUNDER SHALL BE ADJUDICATED IN ANY STATE OR FEDERAL COURT IN ST. CHARLES, ILLINOIS, AND YOU CONSENT TO EXCLUSIVE JURISDICTION AND VENUE IN SUCH COURTS.
9. Notices
9.1 Notices made by Us under this Agreement for You or Your account specifically (e.g., notices of breach and/or suspension) will be provided to You via the email address provided to us in Your registration for the Services or in any updated email address You provide to us. It is Your responsibility to keep Your email address current and You will be deemed to have received any email sent to any such email address, upon our sending of the email, whether or not You actually receive the email.
9.2 For notices made by You to us under this Agreement and for questions regarding this Agreement or the Services, You may contact VisitorVault by US Postal Mail at 435 37th Ave, St. Charles, IL 60174.
10. Miscellaneous Provisions
10.1 Responsibility. If You authorize, assist, encourage or facilitate another person or entity to take any action related to the subject matter of this Agreement, You agree that We can and will seek our legal rights as though You have taken the action Yourself. You agree that You shall be responsible and liable for the actions of any and all persons or entities that you authorize, assist, encourage or facilitate in relation to Services and this Agreement.
10.2 Severability. If any portion of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, the remaining portions of this Agreement will remain in full force and effect, and any invalid or unenforceable portions shall be construed in a manner that most closely reflects the effect and intent of the original language. If such construction is not possible, the provision will be severed from this Agreement and the rest of the Agreement shall remain in full force and effect.
10.3 Waivers. The failure by us to enforce any provision of this Agreement shall in no way be construed to be a present or future waiver of such provision nor in any way affect our right to enforce such provision thereafter. All waivers by us must be in writing to be effective.
10.4 Successors and Assigns. This Agreement will be binding upon, and inure to the benefit of the parties and their respective successors and assigns.
10.5 Entire Agreement. This Agreement incorporates by reference all policies and guidelines posted on the VisitorVault Website and as may be modified thereafter and constitutes the entire agreement between You and us regarding the subject matter hereof and supersedes any and all prior or contemporaneous representation, understanding, agreement or communication between You and us, whether written or oral, regarding such subject matter.
10.6 No Endorsement. You understand and acknowledge that we are not certifying nor endorsing, and have no obligation to certify or endorse, any of Your Applications or Your Content.
10.7 No Agency. Nothing in this Agreement shall be construed as creating a partnership, contract of employment, agency, joint venture or franchise relationship between VisitorVault with you.
ELECTRONIC SIGNATURES. You acknowledges and agrees that by clicking on the button labeled "Agree" or such similar links as may be designated by VisitorVault to accept the terms and conditions of this Agreement, You are submitting a legally binding electronic signature and is entering into a legally binding contract. You acknowledge that its electronic submissions constitute its Agreement and intent to be bound by this Agreement and all terms contained therein. Pursuant to any applicable statutes, regulations, rules, ordinances or other laws, including without limitation, the United States Electronic Signatures in Global and National Commerce Act, P.L. 106-229 ("E-Sign Act") or other similar statutes, You HEREBY AGREES TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS AND OTHER RECORDS AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED THROUGH THE SOFTWARE OR SERVICES OFFERED BY US. Further, You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which requires an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.
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PRIVACY POLICY
This Privacy Policy has been designed to set out our consumer information collection and processing practices related to Personal Information (as defined below) that we collect in the course of providing services to our clients. This policy describes how we collect, share, disclose, or sell your Personal Information. To the extent we receive your Personal Information from our clients, each of our clients has their own privacy policy which may or may not expand or restrict the collection, use, and sharing of your personal information. If you do not agree with our client’s policies and practices or our policies and practices, do not use their websites or this website. This policy does not apply to personal information of our employees, business associates, or clients as those are governed by separate policies and contractual agreements. Please review fully as this policy effects your rights and our use of your Personal Information and advises you how to access or delete your personal information.
1. PERSONAL INFORMATION WE COLLECT.
We may collect information that personally identifies, relates to, describes, or is capable of being associated with you (collectively “Personal Information”), including:
A. Identifiers, which includes your name, general geolocation, IP Address, email address, phone number, mobile number, unique personal identifiers, online identifiers, and identity information relating to data used to identify an individual.
B. Sensitive personal information, which includes characteristic of protected classifications under applicable law and may include your age, date of birth, gender, race, your telephone number, and veteran status.
C. Commercial information, which includes records of your purchases of products or services from our clients or third-parties; as well as profile information relating to your interests, feedback information, communication preferences, customer service and communication history, or information related to your interests, history, or tendency toward products and services, articles, and the like.
D. Internet or other electronic network activity information, which includes your IP address, log data, analytics data, device ID, and other data collected through cookies, web beacons, JavaScript, and similar technologies.
E. Geolocation data, which includes both your general geographic location derived from your IP address and precise location when submitting a registration or in response to a prompt.
F. Audio, electronic, visual, or similar information as well as recordation, including, where permitted by law, recordings of phone calls between us or our customer service providers. We may also record users who fill out registration pages and retain for proof of legal compliance.
G. Professional or employment-related information, which may be collected when verifying your identify and may include the business or organization an individual represents, their title with that business or organization, and information relating to their role with the business or organization.
H. Inferences drawn from Personal Information or analytic data. From information we collect as set forth in our policies and information provided by third-parties, contractors, and our analysts, we are able to create a profile or general understanding of your preferences, characteristics to determine what content, ads, or products you may be interested in receiving. We may share this with third-parties who provide services and analytics to us as well as advertisers who support our publication. Such third-parties may provide additional Personal Information to allow us to draw an inference about interests and preferences about you which we use for the benefit of our clients based on our and third-party’s analysis of your trends.
I. No Collection From Individuals Under the Age of Sixteen (16). We do not knowingly collect, use, or disclose personal information from children under the age of sixteen (16) without prior parental consent, except as permitted by the Children’s Online Privacy Protection Act. By using our Site, you represent that you are at least 16 years of age.
2. HOW WE COLLECT INFORMATION.
A. Generally. We collect your Personal Information, directly from you when you visit our or client’s Websites, fill out registration forms, or contact us directly. We also collect your information automatically when you visit our or our client’s Website or when you interact with an article or ad on our or our client’s website. We also collect information when you interact with our client’s emails, including when requesting to opt-out of email. Lastly, we collect information about you from third-parties, contractors, service providers, and social media platforms.
B. Information You Provide to Us. We may collect Personal Information directly from you when you provide it to us through our Website, register for our services, or contact us for any reason. This may include the information you provide in response to our request or prompt.
C. Information Automatically Collected. When you visit or interact with our or our client’s Websites or email, we may use a variety of technologies such as Google or third-party Tags, cookies, clear GIFs, pixel tags, log files, JavaScript, web beacons, and other technologies we license or we receive from third-party services to collect Information automatically or passively about you, your viewing device, and your interactions with our and other party’s websites. This may include Personal Information. We may also automatically collect the following information about you:
i. Computer or Device Information. We automatically collect your Internet Protocol (“IP”) address or other unique identifier or information from the computer, mobile device, or tablet you use to access our or our clients websites, including but not limited to, your browser type, device type, system type, and the domain name from which you accessed our or our clients websites.
ii. Usage Information. We may collect information about your use of our or our client’s Websites, including the date and time you visit our or our client’s websites, the content, areas or pages of our or our client’s websites that you visit, the website from which you navigated to our or our client’s websites, the page or app you visit after leaving our or our client’s website, the amount of time you spend viewing or using our or our client’s websites, the articles you accessed, the ads you clicked on, the number of times you return to our or our client’s websites, as well as other click-stream or usage data, and whether you open, forward, or click-through an email or display ad to our or our client’s websites. For legal compliance purposes, we may also capture or record your interactions with the Website to confirm that your information was submitted to us.
iii. Third-party Service Providers. We use third-party service providers to support our or our client’s websites. Some of these service providers may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, or HTML5 cookies to receive, collect, and store information on your computer for later access and usage.
iv. Use of Third-Party Analytics and Technologies. We use third-parties’ analytics and tracking tools, such as Google Analytics or Google Tag Manager for display marketing, to better understand our audience, how they are using our or our client’s websites, and how to improve the effectiveness of our and our client’s websites and emails, and its content and our client’s marketing. We may use this technology and third-parties to target advertising to you through the internet. These technologies may use cookies, web beacons, pixel tags, log files, Flash cookies, or other technologies to collect and store information about you. They may also combine information they collect from your interaction with our or our clients websites and emails with information they collect from other sources. We do not have access to or control over these third-parties’ use of cookies or other tracking technologies. These technologies will track your website page view, button clicks, external links/outbound clicks, conversions, how you scroll and behave on a page, as well as your geolocation, device type, and at times your screen width.
v. Information from Third-Party Websites or Services. If you link to us through a third-party website, email, or service, such as a social media account, we may automatically receive certain information about you based on your registration and privacy settings on those third-party websites or services. This may include, but may not be limited to, your name, username, demographic information, updated address or contact information, location, interests, and online activity.
vi. Recordation of Registration by Third-Party Service Provider. If you choose to register on our client’s website or for our services, you are provided with a registration box to enter your personal information and agree to our or our client’s privacy policy and/or terms of service. We may record your entire interaction with our registration box, including the information you enter when requested, as well as the boxes you check agreeing to certain legal agreements. This recordation is preserved for a period of up to five (5) years from the date of recordation and may be accessed by us or the provider as legal proof that you registered and agreed to the same by checking the required boxes.
D. Information Collected From Third-Party Sources. We may acquire Personal Information from other sources as follows:
i. Service Providers. We use third-party service providers to support our and our client’s Websites and Services and business processes including without limitation, services which confirm your identity, determine the truthfulness of the information you submitted, and determine which of our client’s submitted your information to in order to provide them with a record of services for payment form an advertiser, ad network, or other client.
ii. Third-Parties. We may obtain Personal Information about you from third-party sources, including commercially available sources, such as data aggregators and public databases. This information may include your name, email address, IP, general and specific residents address, telephone number or mobile number, demographic information, and publicly-observed data.
E. Cookie Policy. When you visit our Website, we, and third-parties store cookies on your browser to collect information. The information collected might relate to you, your preferences, or your device, and is mostly used to make the site work as you expect it to and to provide a more personalized web experience. However, you can choose not to allow certain types of cookies, which may impact your experience of the site and the services we are able to offer. Click on the different category headings to find out more and change our default settings according to your preference. You cannot opt-out of our First Party Strictly Necessary Cookies as they are deployed in order to ensure the proper functioning of our Website.
i. Cookie Definition. A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and are called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the Website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:
ii. Strictly Necessary Cookies. These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
iii. Functional Cookies. These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.
iv. Performance Cookies. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and see how visitors move around the website. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited and will not be able to monitor our performance.
v. Targeting Cookies. These cookies are set on our website by our supporting advertisers. Those companies may use them to build a profile of your interests and show you relevant advertisements on our website as well as other websites. They may or may not store personal information. Often, they are based on unique identifier set in your browser and device. If you do not allow these cookies, you will experience less targeted advertising.
vi. Social Media Cookies. These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies, you may not be able to use or see these sharing tools.
vii. Google Analytic Cookies. We use various ad services provided by Google that connects the activity on our Website with their advertising network and they may use cookies that collects information regarding certain patterns in your browsing history. To opt-out of this tracking, please see https://support.google.com/ads/answer/2662922?hl=en. We also participate in all of Google’s Analytics Advertising. This includes: (i) Remarketing with Google Analytics; (ii) Google Display Network Impression Reporting; (iii) Google controlled Campaign Manager integration; and (iv) Google Analytics Demographics and Interest Reporting. Google uses cookies to track activity performed by Google Analytics and its AdWords or DoubleClick cookie. To opt-out please see https://tools.google.com/dlpage/gaoptout/. We also use Google Analytics which is an analysis service. Google utilizes the data collected through its cookies to track and examine the use of this site, to prepare reports on its activities, and to share them with other Google services. You may opt-out of the Google Analytics service using Google’s Browser Add-on here https://tools.google.com/dlpage/gaoptout/.
F. Combining Information. We may combine the Personal Information we receive from you, third-parties, and information we automatically collect through the website, as well as information collected from other online or offline sources, including from third-party sources. This will provide us with a profile of you which we may be able to use for provision of our services to you as well as identify other products and services that may interest you.
3. HOW WE USE YOUR INFORMATION.
A. Use of Information. We use the Personal Information we collect from and about you for any of the following business purposes:
i. To provide our services to our clients.
ii. To analyze, improve, operate, and maintain our or our clients, services, and systems, or develop new products, services, or marketing.
iii. To obtain on behalf of our clients the information, products, or services that they request be promoted to you.
iv. Prevent and detect fraudulent activities.
v. To conduct our obligations and enforce our rights arising from any contracts entered into between you, us, our clients, or other service providers or third-parties, involving the services or products you have requested.
vi. To provide you and other users with customized content, targeted offers, and advertising on the website, or across other websites, mobile applications, social media, or online services, or via direct mail, email, and/or events, news, programs, and other related and unrelated services, and products that we believe may be of interest to you.
vii. To determine the effectiveness of our or our client’s marketing programs including use of your data in an aggregated non-specific format for analytical and demographic purposes.
viii. We may use the information we collect from your mobile device to understand how users interact with us or our clients on their mobile devices.
ix. We may use demographic and preference information to allow advertising on our Website to be targeted to the users for whom they are most pertinent. This means users may see advertising that is most likely to interest them, and many advertisers send their messages to people who are most likely to be receptive, improving both the viewer’s experience and the effectiveness of the advertising.
x. We may use your information to show you relevant ads both on our services and elsewhere and measure the effectiveness and reach of ads. To learn more about how you can opt-out of interest-based advertising, please visit www.networkadvertising.org.
xi. Additionally, we use your Personal Information from any source to interact with our clients to provide the services and products you have requested as a result of your registration with us or during any customer service communications.
B. How We Use Your Information for Interest-Based Advertising. We may use third-parties to measure and target advertisements on our behalf that are tailored to your online interests or improve our marketing efforts. To facilitate these activities, we allow these third-parties to use cookies, web beacons, pixel tags, and similar technologies to collect certain data and other information about your online activity. We also may display interest-based ads through social media platforms or websites. These tools allow us to personalize our ads based on your shopping experience, without having to share your Personal Information with these social media platforms. For more information on how you can opt-out of interest-based advertising, please visit www.networkadvertising.org.
4. WHO WE DISCLOSE, SHARE, AND SELL YOUR PERSONAL INFORMATION TO.
We may disclose, share, and sell your Personal Information as described below.
A. Third-Party Product and Service Providers. We disclose, share, and sell your Personal Information to third-party product and service providers to provide you with the products and services you have requested through your registration on our website and services. We may provide your information, including your personal information, to third-parties, such as service providers, contractors, and advertisers, for a variety of purposes, including, without limitation, for targeted and/or direct marketing purposes. We reserve the right to disclose to third-parties all of the information that we collect online about you and other visitors.
B. Parent and Affiliated Companies. We may disclose and share your information with our parent company and its subsidiaries for business and operational purposes.
C. Clients. We may disclose and share your information with our clients and their subsidiaries for business and operational purposes to perform the services for which we have been retained.
D. Contractors. We disclose and share your information with contractors that we use to support our business and website.
E. Sale or Transfer of Business or Assets. We may disclose, share, and sell your Personal Information as part of our sale of assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. If we file for bankruptcy or reorganization, information we have collected about you may be considered our asset and may be included in the assets transferred.
F. Marketing Vendors and Other Third-Parties. We may disclose, share, or sell your information to third-parties who provide display and/or email services or other third-party vendors we use who provide cookies, pixel tags, web beacons, clear GIFs, or other similar technologies for our and third-parties use on and to manage and improve our advertising campaigns.
G. Compliance with Laws. We may disclose your Personal Information to comply with any court order, law, or legal process, including responding to any subpoenas, judicial processes, or government or regulatory requests and investigations. We may disclose and share your Personal Information to third-parties to assist us in compliance with laws.
H. Enforcing Our Rights. We may disclose and share your information to enforce or apply our terms of service or other agreements, including for billing and collection purposes, with clients, third-party service providers, and other third-parties or contractors who provide you with the product or service which you have requested or to protect the security of our or our clients, servers, network systems, and databases and enforce our contractual rights with these parties.
I. Aggregate or Anonymous Non-Personal Information. We may disclose, share, or sell aggregate, anonymous, or de-identified non-personal information to third-parties for their marketing or analytics uses.
5. YOUR CHOICES AND OPTING OUT.
A. Cookies, Tracking Options, and California Do Not Track Disclosures. We, third-parties, and service providers place cookies and tracking technology on parts of our and our client’s websites. You may decline or adjust these technologies through your device or Internet browser settings to limit certain tracking or to decline cookies. Please note that by doing so, you may not be able to use certain features on our or our client’s website or take full advantage of all offerings. Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable cookies or to control your tracking preferences. Please note that our or our clients may not recognize “do not track” requests or headers from some or all browsers. Please read https://allaboutcookies.org/how-to-manage-cookies to learn how and when to adjust your cookie settings as well as obtain a list of the best ad blockers and VPNs.
B. Interest-Based Advertising. You have choices for receiving more relevant advertising on our or our clients websites or across other websites and online services, to learn more about these choice please see relevant articles at http://www.aboutads.info/choices/, http://www.networkadvertising.org/choices/ or for your mobile device, please see http://www.aboutads.info/appchoices. If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout/. Your mobile device may also allow you to adjust your privacy and advertising settings to control advertising. Even if you opt-out, you still may receive advertising from us that is not customized based on your Service or usage information, or advertising from other third-parties.
C. Opt-Out Preference Signal (Global Privacy Control). You may use an Opt-Out Preference Signal, such as the Global Privacy Control (“GPC”), to opt-out of the sale/sharing of your personal information. However, this technology and our use of it is not fully developed by the market. Our database containing your information may not be linked to your browser identification and because your request to opt-out of sale/sharing will be linked to your browser identifier only and not linked to any account or database information as the connection between your browser and our database is not known to us, we may not be able to fulfill this request. If you would like us to make the connection between your browser and your account within our database, please email us or submit the requested form through our Website portal below.
D. Unsubscribing from Our Marketing Communications. We and our clients provide our customers, as well as individuals referred by our customers, with the opportunity to opt-out of having their information used for purposes not directly related to placement, processing, fulfillment, or delivery of a product or service. To opt-out of marketing communications or to request to be added to our Do Not Mail List, you may contact us through our Contact Information. Any third-parties to whom we have disclosed, shared, or sold your information may have their own privacy policies which describe how they use and disclose your information and your choices. We encourage you to visit the websites of those third-parties.
E. Links to Third-party Websites. Our and our client’s websites may offer links to other websites, including links embedded in advertisements, and links to various news sources that are not under our control. Such links to other websites may have information policies and practices different from ours and may have their own privacy policies. We do not own or control such companies and websites and are not responsible for the privacy policies or practices or the content of websites that we do not own or control.
6. DATA SECURITY AND RETENTION.
We use reasonable industry-accepted technology and controls to protect your information and data from disclosure to unauthorized third-parties. This includes firewalls, secured facilities, and logged and limited access. Although mostly effective to prevent disclosure, no guarantee can be given that all information you provide to us will not be accessed by unauthorized persons. Thus, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. Any transmission of information, communications, and data to us or through our Website is at your own risk. We retain your Personal Information for only as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements, unless a longer retention period is required or permitted by law. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we obtained the information, and whether we can achieve those purposes through other means, as well as applicable legal requirements.
7. CHANGES TO OUR PRIVACY POLICY.
We reserve the right to amend this Privacy Policy including collection, use, sale, and sharing of your Personal Information. We do not provide notice of changes except through our posting on this page. We use your information only in the manner described in this Privacy Policy at the time you register your information with us. Please be sure to review this policy each time you communicate or register with us for the latest policy. Your continued use of the Websites and/or Services after we post a change in the Privacy Policy means you accept those changes.
8. CONTACT INFORMATION.
To ask questions or comment about this Privacy Policy and our privacy practices, please use our mailbox at info@localmarketingplanet.com
9. U.S. STATE RESIDENT RIGHTS.
A. California “Shine the Light” Disclosure. The California “Shine the Light” law gives residents of California the right, under certain circumstances, to request information from us regarding the manner in which we disclose certain categories of Personal Information (as defined in the Shine the Light law) to third-parties for their direct marketing purposes. To opt-out of this type of disclosure, please submit this request at info@localmarketingplanet.com
B. Consumers Privacy Choices. Depending upon your State residence, and subject to certain legal limitations and exceptions, you may be able to exercise some or all of the following rights:
• RIGHT TO KNOW AND ACCESS YOUR PERSONAL INFORMATION. The right to confirm whether we are processing Personal Information about you and to obtain certain personalized details about the Personal Information we collected about you.
• RIGHT TO CORRECT. The right to correct inaccuracies in your Personal Information, taking into account the nature of the Personal Information, and the purposes of processing the Personal Information.
• RIGHT TO DELETE. The right to have us delete the Personal Information we maintain about you, subject to statutory exemptions.
• RIGHT TO CONTROL SENSITIVE PERSONAL INFORMATION. The right to exercise control over our collection and processing of Sensitive Personal Information.
• RIGHT TO OPT-OUT OF SALE OR SHARING OF PERSONAL INFORMATION. The right to direct us not to “sell” your Personal Information to third-parties for monetary or other valuable consideration. You also have the right to direct us not to use your Personal Information for automated decision-making or profiling for certain purposes. The exception to this Right is our ability to disclose, share, and sell your Personal Information to the third-parties who provide to you the services and products you requested at registration.
• RIGHT TO OPT-OUT OF TARGETED ADVERTISING AND PROFILING. You have the right to Opt-Out of Targeted Marketing or use of Personal Information to create a profile of you for targeted advertising.
• RIGHT TO PORTABILITY. The right to obtain a copy of your Personal Information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.
• RIGHT AGAINST DISCRIMINATION OR RETALIATION. You have the right to not receive retaliatory or discriminatory treatment in connection with a request to exercise the above rights.
• RIGHT TO A LIST OF THIRD PARTIES WITH WHOM WE HAVE SHARED YOUR PERSONAL INFORMATION. If you are a resident of Delaware, Maryland, Minnesota, or Oregon you have the right to obtain a list of 3rd Parties to which your Personal Information was disclosed. This right is not available for residents in other states.
C. How To Make a Request. Submit your request to exercise one of the privacy rights at info@localmarketingplanet.com
D. Response and Timing. Before processing your request, we will need to verify your identity and confirm your residency. In order to verify your identity, we will generally either require the successful authentication of your email, or the matching of sufficient information you provide us to the information we maintain about you in our system. We will process requests to opt-out of sales within ten (10) business days, subject to any applicable exceptions and extensions permitted by law. We will process all other privacy requests within 45 days, subject to any applicable exceptions and extensions permitted by law. In certain circumstances, we may decline a privacy rights request, particularly if you are asserting a State right where you are not a resident of that State, or where we are unable to verify your identity, or our retention of your information is compelled by law.
E. Submitting Authorized Agent Requests. In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf through the designated methods set forth above where we can verify the authorized agent’s authority to act on your behalf. In order to verify the authorized agent’s authority, we require evidence of either: (i) a valid power of attorney; or (ii) a signed letter containing your name and contact information, the name and contact information of the authorized agent, and a statement of authorization for the request. Depending on the evidence provided and your state of residency, we may still need to separately reach out to you or the Consumer to confirm the authorized agent has permission to act on your behalf and to verify your identity in connection with the request.
F. Reporting. Pursuant to the California Delete Act of 2023, SB 362, you may find a summary of the requests received and processed at https://VisitorVault.com/PrivacyComplianceSummary.
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